Tag Archives: survey

96% of residents ‘satisfied’ as survey highlights council strengths

084-district-townA Residents Survey undertaken by Blaby District Council has shown that a large majority of people living within the local authority are satisfied with its services.

1138 respondents living within the district were canvassed for the biennial survey, with the results helping identify the strongest performing areas of the council, whilst also recognising areas to improve and benefit residents.

The results showed that 96% of residents questioned were satisfied with the council’s services. This figure compares with an average satisfaction rating of 74% within English local authorities. 89% also felt the council offered value for money; significantly higher than the national average of 52%.

For one of the highest profile council services, 97% of people said they were satisfied with refuse collections, while 96% are satisfied with recycling collections.

Blaby District is one of the only local authorities in the county with a weekly collection for all recycling materials.

With many parks including Fosse Meadows, Bouskell Park and Jubilee Park, 91% were satisfied with the parks and open spaces offered by the council, with 95% saying they felt safe when out and about in the district.

“Hearing the views of our residents is important so we know what we’re doing well and which areas we can strive to improve, especially as we are working in a challenging financial environment for all local authorities.”

Full results of the Residents Survey are available on the council’s website at www.blaby.gov.uk/residents-survey

Residents survey to help identify council’s progress

084-district-townBlaby District Council are conducting a budget and satisfaction survey with residents of the district, covering views on public services in the district, priorities, Council Tax and how the council can make improvements.

Taking place over the next four weeks, the survey will be used to help find out more about the progress of the authority’s “Blaby Plan” and any future proposals.

To complete the online survey, visit 2015 Residents Survey.

Paper copies of the survey are available on request, by e-mailing corporate.performance@blaby.gov.uk or call 0116 275 0555.

Leicestershire police support biggest ever survey to uncover true impact of policing and crime in rural areas

ruralpoliceThe largest ever survey into crime and anti-social Behaviour (ASB) in rural areas has been launched in England, Wales and Northern Ireland to find out how the police can better serve rural communities.

Supported by Leicestershire Police and the Police and Crime Commissioner Sir Clive Loader, the survey has been launched by the National Rural Crime Network (NRCN).

The survey is calling for people from Leicester, Leicestershire and Rutland and across the country, who work or live in rural areas to come forward and give their views on policing in their community, the impact crime and ASB has on them and their neighbours and to ultimately help shape the future of crime prevention and rural policing.

Anyone living or working in rural areas is being encouraged to take part in the survey to help build a picture of what is a widespread but often misunderstood issue.

You don’t need to have been a victim of crime to have a view on how the police work. You may be concerned about police visibility or response, see incidents that go unreported, or you may have a local officer who is engaged and proactive.

Against a backdrop of policing budget reductions and a growing focus on higher crime areas, the new survey will assess how crime and ASB, as well as the threat of potential crime, affects individuals, both financially and emotionally.

It will also shed light on the human implications of crime and the fear of crime seeking to explore the impact not just on individual victims, but also communities as a whole.

Any crime that happens in an urban area can, and does, happen in rural areas too, and how policing is delivered affects everyone living and working there.

Traditional farm-related incidents such as fuel theft and sheep rustling make up just one part of the problem; we need to understand all the other issues that affect people in our remoter areas, as well as in market towns, villages and the countryside more generally.

Chair of the NRCN, Julia Mulligan, who is also North Yorkshire’s Police and Crime Commissioner, commented:

“The full scale of crime in rural areas has never before been assessed. Whilst official figures show rural

Julia Mulligan
Julia Mulligan: …survey aims to build a clear picture

crime, like crime in general, is decreasing, we are concerned about the wider implications on people and communities. The fear of crime can be as detrimental to people’s wellbeing as crimes themselves, so we are keen to find out more through this survey.

“Our aim is to build a clear picture of the issue to shape future delivery of services locally and nationally. By completing the survey, people can really have their say on how crime affects them and what they expect from local police and their partners involved in community safety.”

The survey, which is taking place with support from the Home Office, aims to build a body of information to improve national awareness of crime in rural areas as well as provide a clearer picture of attitudes towards crime to help inform government and local policy.

The findings will be important to ensure the human costs such as psychological impacts of crime are taken into account and police funding is spent where it is most needed, rather than simply being channelled to urban conurbations. The ultimate aim is to make rural communities safer.

While the survey will aim to provide a comprehensive overview of the scale and financial cost of crime and anti-social behaviour, it will also measure the emotional impact of crime in rural areas by asking how incidents made victims feel and the longer term effects on confidence and security.

Mulligan continued:

“While average crime rates do tend to be higher in urban areas, tackling rural crime comes with its own specific challenges whether that be the ability of police forces to respond quickly or the scale of crimes which may go unreported. This survey is an important step towards delivering a better service to communities and making the countryside a safer place to live and work.”

Established in July 2014, NRCN includes a wide range of organisations with an interest in community safety and rural affairs such as the National Farmers Union, Historic England, Neighbourhood Watch and Crimestoppers.

The survey will be open until Wednesday 24 June.

To complete the survey, visit http://www.nationalruralcrimenetwork.net/survey?member=Leicestershire

For more information on the NRCN visit: www.nationalruralcrimenetwork.net

Residents to have their say on ‘what matters most to older people’

137-two-old-ladies-chattingBlaby residents are being asked for their views on what services they think are the most important to help people to age well in Blaby.

Residents’ views, alongside the views of members of the Blaby District Over 50s Forum and local partners who provide services for older people, will be used to help to determine the priorities that will help Blaby District Council and other partner organisations to address the needs of its ageing population.

Jon Wells, Regulatory & Leisure Services Group Manager said:

“It’s really important that we get as many residents’ views as possible to ensure we focus our resources on the things that matter most. We want to encourage as many people as possible to fill in the questionnaire to help us to do that.”

Residents can get involved by completing the survey on line at www.blaby.gov.uk/ageing-well/ before 1st May.

Paper copies will also be available at Blaby District Council offices, libraries and other key community buildings during the consultation period.

The results of the survey will directly shape the Ageing Well Strategy for Blaby District.

For more information please contact the Partnerships Team by emailing strategic.partnerships@blaby.gov.uk or by calling 0116 272 7566.

Refuse collection

Survey shows high satisfaction with council services

Refuse collection
97% happy with refuse collection

97 per cent of people living in Blaby district are satisfied or very satisfied with their refuse collection service, according to a recent survey.

The independent poll, carried out on behalf of Blaby District Council and Blaby Together, also showed 96 per cent of people were satisfied or very satisfied with doorstep recycling and 93 per cent were happy with how their local parks and open spaces are maintained.

When asked about how well public services are performing, 89 per cent of respondents were satisfied.

Council leader Ernie White said: “These are excellent results and they show that by listening to our residents and putting them at the centre of everything we do, we can deliver services that people value and need.

“It is great to see growing satisfaction in a number of areas despite concerns about reduced resources in the public sector.

“The priorities set out in our new community plan have also been reflected in this survey which is encouraging.

“Our focus must now be to maintain customer satisfaction and continue to improve services by working with partners across the district and county.”

600 people from a range of age groups, ethnicities, and socio-economic backgrounds were contacted by telephone during May and June 2011 and asked questions about information provision, local decision making and satisfaction with public services like transport, parks and open spaces and leisure facilities.

97 per cent of residents surveyed felt the district was a place where people from different backgrounds get on well together and 90 per cent of those who gave an opinion felt that public services in the district provided good value for money.

Service areas with lower satisfaction levels were affordable housing (only 53 per cent of people asked thought there was enough provision), employment opportunities (49 per cent of people satisfied) and local transport (62 per cent satisfied).

Satisfaction with children’s facilities across the district was relatively high (78 per cent), however results show more facilities for young people and teenagers are needed with only 28 per cent of people satisfied with current provision.

To view the full results visit www.blaby.gov.uk/residents-survey