Tag Archives: award

Country’s finest – Blaby District Council recognised as one of the best

Blaby District Council is in celebration after being awarded the highly respected Customer Service Excellence Standard.

It is only one of a handful of local authorities to achieve this honour for the organisation as a whole.

Customer Service Excellence was launched by the Government in 2007 as part of its drive to improve customer service in the public sector.

A rigorous self assessment took place between October 2012 and January 2013, with a final two day assessment taking place at the end of January, which secured the Council’s accolade.

Neil Potentier, Customer Service Excellence Assessor, said:

“Blaby District Council clearly demonstrates a corporate commitment to customer service excellence and also clearly put their customers first. They are to be commended for pursuing quality of service as opposed to quantity.”

Sandra Whiles, Chief Executive at Blaby District Council, said:

“At Blaby we pride ourselves in being different and have often been described as doing things ‘the Blaby way’.

“Putting our customers at the heart of everything we do is really important to us and I am extremely pleased with how hard all our staff work to make this happen. Receiving this award is the icing on the cake.”

For more information on the Customer Service Excellence Standard visit www.customerserviceexcellence.uk.com

Michael Gardner, Development Manager - British Parking Association, Billy Dilieto, Deputy Manager and PC 1955 Martin Aston

Meridian Leisure Park wins award for reducing car crime

Michael Gardner, Development Manager - British Parking Association, Billy Dilieto, Deputy Manager and PC 1955 Martin Aston
Michael Gardner, Development Manager - British Parking Association, Billy Dilieto, Deputy Manager and PC 1955 Martin Aston

The Meridian Leisure Park in Braunstone, Leicester has scooped a prestigious police award for helping to reduce car crime in the city.

The car park at the leisure venue on Lubbesthorpe Way has been awarded a Park Mark certificate. Park Mark is a national initiative run by the Association of Chief Police Officers (ACPO) as part of its Safer Parking Scheme to reduce crime and the fear of crime in parking facilities.

The award, managed by the British Parking Association, is granted only after a stringent ACPO inspection is carried out to ensure key measures are in place to make the car park as safe as possible for the public.

For customers of the Meridian Leisure Park, the Park Mark sign means that the area has been vetted by ACPO and has measures in place to create a safe environment

At the Meridian Park, a dedicated security team monitors CCTV cameras 24-hours a day and regularly patrols the car park. The layout of the car park does not give any easy cover to thieves.

PC 1955 Martin Aston, neighbourhood officer for Thorpe Astley, said:

 “For visitors to the Meridian Leisure, the Park Mark award adds real value as it is important for customer confidence to know that car crime at the venue is low.”

Park Manager David Eden said:

“We are delighted to have won the Park Mark award which is granted only after a stringent police inspection and is well earned recognition of the hard work put in by our security team and the measures we use, such as CCTV, to monitor the park day and night.

“Having Park Mark status gives our customers the confidence of knowing that they and their cars are as safe as possible, which is vital if people are to relax in a leisure environment.”

Michael Gardner, Area Development Officer for the Safer Parking Scheme, said:

“The Safer Parking Scheme Park Mark award is a police initiative aimed at reducing crime and the fear of crime in car parks. Meridian Leisure Park car park has now achieved that award yet again, having been in the scheme since 2006. Its operators should be congratulated for providing an accredited car park for their customers.”

Receiving Wellbeing Award at ASDA Fosse Park

Asda store scoops health award

Receiving Wellbeing Award at ASDA Fosse Park
(l– r) Dale Ball, Tina Collington, Cllr Barry Garner, Nilou Abdool

Asda at Fosse Park has won an award for encouraging their staff to lead healthy lifestyles.

Employees at the superstore were presented with the Leicestershire and Rutland Health and Wellbeing award by Councillor Barry Garner, chairman of Blaby District Council.

The certificate is given to businesses that promote staff wellbeing by offering healthy food options at work, advice and help on quitting smoking and access to physical activities.

Nilou Abdool, health co-ordinator at the store said:

“We have worked really hard to make sure our colleagues work in an environment which promotes healthy lifestyle choices. It is important to us that everyone who works here can lead a healthy life both in and out of work.”

The award is supported by all local authorities in Leicestershire and has previously been given to major companies such as Centrica at Grove Park and Nisan in Harborough.

Victoria Smith, Blaby District Council’s health Improvement officer said:

“We have a strong support team to help businesses achieve this standard that consists of dietetic, food safety and physical activity co-ordinators.”

District Council wins award for cutting carbon footprint

Blaby District Council has won a prestigious ‘Green Apple’ award for cutting its carbon footprint by almost 20 per cent in nine months.

The awards are given by The Green Organisation to recognise and promote environmental best practice around the world.

In July 2010 the Council introduced a Time 4 Change project aimed at changing the behaviour of staff to reduce the authority’s electricity, water and gas usage.

An energy team was formed, made up of volunteers who were enthusiastic about tackling climate change, and an energy league was started to encourage competition between departments to reduce their carbon consumption.

Staff participation was high and by May 2011 the Council had managed to reduce its energy use by 18.5 per cent, which cut more than £25,000 off the energy bill.

Councillor Guy Jackson, portfolio holder for regulatory services and the Council’s climate change champion said:

“As a Council we take our commitment to reducing climate change very seriously and the success of the Time 4 Change project has demonstrated that.

“To win this award is great and it just shows what can be achieved when you work as a team towards a common goal.

“We are now exploring how this model can be used to achieve energy savings in other areas of council operations and sharing our experience with partners to see how a staff-led approach can benefit them.”

The award will be presented to the Council in the House of Commons later this year.