Refuse collection

Survey shows high satisfaction with council services

Refuse collection
97% happy with refuse collection

97 per cent of people living in Blaby district are satisfied or very satisfied with their refuse collection service, according to a recent survey.

The independent poll, carried out on behalf of Blaby District Council and Blaby Together, also showed 96 per cent of people were satisfied or very satisfied with doorstep recycling and 93 per cent were happy with how their local parks and open spaces are maintained.

When asked about how well public services are performing, 89 per cent of respondents were satisfied.

Council leader Ernie White said: “These are excellent results and they show that by listening to our residents and putting them at the centre of everything we do, we can deliver services that people value and need.

“It is great to see growing satisfaction in a number of areas despite concerns about reduced resources in the public sector.

“The priorities set out in our new community plan have also been reflected in this survey which is encouraging.

“Our focus must now be to maintain customer satisfaction and continue to improve services by working with partners across the district and county.”

600 people from a range of age groups, ethnicities, and socio-economic backgrounds were contacted by telephone during May and June 2011 and asked questions about information provision, local decision making and satisfaction with public services like transport, parks and open spaces and leisure facilities.

97 per cent of residents surveyed felt the district was a place where people from different backgrounds get on well together and 90 per cent of those who gave an opinion felt that public services in the district provided good value for money.

Service areas with lower satisfaction levels were affordable housing (only 53 per cent of people asked thought there was enough provision), employment opportunities (49 per cent of people satisfied) and local transport (62 per cent satisfied).

Satisfaction with children’s facilities across the district was relatively high (78 per cent), however results show more facilities for young people and teenagers are needed with only 28 per cent of people satisfied with current provision.

To view the full results visit


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