Residents happy with council services

Cllr Ernie White received a cheque on behalf of the Council
Cllr Ernie White:
The Council is delivering services people value and need

The majority of Blaby district residents are satisfied or very satisfied with the way the council runs things, according to a recent survey.

The excellent customer satisfaction results showed 95 per cent of people living in the district were happy with the way Blaby District Council runs its services.

The independent poll, carried out on behalf of Blaby District Council and Blaby Together, also showed 97 per cent of people were satisfied with the refuse and the doorstep recycling services, and 92 per cent were happy with how their local parks and open spaces are maintained.

When asked about the way public money is being spent 89 per cent of respondents said public services provided good value for money.

Council leader Ernie White said:

“These results are excellent and show that by listening to our residents and putting them at the centre of everything we do, we can deliver services that people value and need.

“It is reassuring that priorities in our Community Plan for the district have been reflected in the feedback received through this survey, for example, we have focussed on improving the facilities for teenagers and young people and have seen satisfaction rise to 53 per cent from just 28 percent in 2011.

“I am very proud of the services and improvements that all public services in the district deliver, and these results confirm that we are getting it right. Our focus must now be to maintain customer satisfaction and to strive to continually improve our services by working with partners across the district and the county.”

1,100 people from a range of age groups, ethnicities, and socio-economic backgrounds were contacted by telephone during May and June 2013 and asked questions about information provision, local decision making and satisfaction with public services like transport, parks and open spaces and leisure facilities.

97 per cent of residents surveyed felt that the district was a place where people from different backgrounds get on well together and 64 per cent of those who gave an opinion, felt that they were able to get involved in local decision making.

Service areas with lower satisfaction levels had shown improvement since the previous survey in 2011 including affordable housing where 62 per cent of people asked thought there was enough provision compared to 53 per cent previously, and employment opportunities with 59 per cent of people satisfied verses 49 percent in 2011.

To view the full results visit

For more information email


or call 0116 272 7732.

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