The Leicestershire Advice Service for Social Care is a new service commissioned by Leicestershire County Council. LCPT (formerly Leicestershire Community Projects Trust), in partnership with The Carers Centre, is delivering the service.
The service which is free, independent and confidential is for adults of all ages who are residents of Leicestershire and are in need of information and advice relating to social care.
The request for information can be for yourself, a relative, friend or neighbour or if you are a professional the request for information can be for someone you are supporting. The service consists of two teams, one for people who identify themselves to be of working age and one for people who identify themselves as an older adult.
When you contact the service you will be put through to the team best suited to deal with your enquiry.
The need to access social care services is often something very new to families and it can be a daunting prospect trying to find out what help, support, activities, etc. are available and how to access these.
The Leicestershire Advice Service team can take the pressure off you by carrying out any research relating to what is available to you and how to access whatever is available. This can include things like how to get a Community Care Assessment, how to get an Impact of Caring Assessment, and finding out about the different services and activities offered by the local authority, voluntary organisations and businesses.
If we don’t have the answer immediately available we will investigate for you.
Advice is normally offered by telephone; however, the team recognise that this isn’t always the best approach and alternative arrangements will be made when the telephone is not a suitable option.
If you need information on:
• What services are available for adults in Leicestershire
• How to access services
• Identifying relevant help
• Maintaining maximum choice and control
Then contact the Leicestershire Advice Service by:
• Telephoning 0116 2229555 or
• Text 07585975701 or
• Email firstname.lastname@example.org