Country’s finest – Blaby District Council recognised as one of the best

Blaby District Council is in celebration after being awarded the highly respected Customer Service Excellence Standard.

It is only one of a handful of local authorities to achieve this honour for the organisation as a whole.

Customer Service Excellence was launched by the Government in 2007 as part of its drive to improve customer service in the public sector.

A rigorous self assessment took place between October 2012 and January 2013, with a final two day assessment taking place at the end of January, which secured the Council’s accolade.

Neil Potentier, Customer Service Excellence Assessor, said:

“Blaby District Council clearly demonstrates a corporate commitment to customer service excellence and also clearly put their customers first. They are to be commended for pursuing quality of service as opposed to quantity.”

Sandra Whiles, Chief Executive at Blaby District Council, said:

“At Blaby we pride ourselves in being different and have often been described as doing things ‘the Blaby way’.

“Putting our customers at the heart of everything we do is really important to us and I am extremely pleased with how hard all our staff work to make this happen. Receiving this award is the icing on the cake.”

For more information on the Customer Service Excellence Standard visit

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