Blaby Joint Service Shop to close as customers drive change

The Joint Service Shop run by Blaby District Council based in Blaby town centre is to close on 31 December 2015.

A continuing shift in customer demand has seen customers move away from traditional methods when communicating or making transactions with the Council.

Online self help and automated solutions are on the rise, which allow residents and businesses to access services when they want, outside of the standard office opening hours.

Following the launch of the new MyAccount services, residents will be able to access a range of services including checking their council tax balance, viewing bills, payments and reporting changes.

Additional services include receiving ebilling, setting up direct debits and further services are to be added to My Account over the coming weeks.

The new online service can be accessed via www.blaby.gov.uk/myaccount.

Residents can still visit the council’s offices in Narborough, should they require specific help from advisors.

Councillor David Freer, Portfolio Holder for Corporate Services, said:

Cllr. Freer: Customer needs have changed

“The Blaby Service Shop opened nearly 15 years ago, and in this time the needs of our customers have changed considerably. We have to ensure that our customers can access our services in the most effective way.

“Customer demand at the shop has reduced significantly year on year and we continue to explore alternative solutions for delivering great services with our partners across the district.

“Now we have launched further online services, we offer a more comprehensive level of service to residents in Blaby District, giving people easier access to their information and services than have ever had before.”