Blaby District Council retains Customer Service Excellence honour

Blaby Council OfficeA prestigious Customer Service Excellence Award has been won by Blaby District Council for the third year running.

External assessors Anne Quincey and Neil Potentier, from government-accredited company EMQC, visited the Council in February where they spent the day speaking to staff, customers and members.

They also visited Fosse Meadows, A Place to Grow in Enderby and the Pavilion in Huncote to view improvements made since last year.

The assessors confirmed the retention of the award for the whole Council and a highlighted a number of areas where the Council continues to consistently exceed the national standard including; work with partners, supporting local communities, excellent customer service, and delivering services that matter to the customer.

They also highlighted two additional areas where the Council goes above and beyond the requirements of the standard:
Focus on harder to reach and disadvantaged residents
Evaluating and improving service access channels

Customer Service Excellence Assessors Anne Quincey and Neil Potentier said:

“Blaby District Council continues to provide a very high standard of service to their customers. Blaby are not complacent, and are fully intent on going the extra mile where they can for their customers.

“They should be congratulated on their achievements over the last year and take pride in their staff’s dedication and commitment.”

Sandra Whiles, Chief Executive of Blaby District Council, said:

“Our aim is to put the customer at the heart of everything we do, and we are delighted to have confirmation that we are achieving this. It is something of which we are all extremely proud.”

Latest figures from the Local Government Association (LGA) show Blaby District Council is excelling with how well it serves its customers.

Three areas which Blaby District Council exceed the average in the East Midlands include the processing of major planning applications within 13 weeks (93% compared to 67%,) the time taken to process new housing benefit claims change in circumstances (5 days compared to 11 days,) and the amount of household waste sent for recycling and composting (51% compared to 44%.)

Results are available quarterly from LGInform.

For more information and to track the progress of the District Council’s performance visit

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